《守望先锋》官方论坛 客服支持区 BUG反馈区 天天渲染设备丢失,游戏体验极差
天天渲染设备丢失,游戏体验极差
狂野之裤#529829
狂野之裤
在网吧玩就从没出现过,新装得电脑在家玩就天天有这个毛病。

周一

周一

周二

周二
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海加神牛
客服团队
晚上好,狂野之裤

如果是Win10系统的话,建议您关闭Xbox的相关功能看看是否有所缓解。
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狂野之裤#529829
狂野之裤
没有用,卸载了XBOX,今天一打开又崩溃,不是Xbox的问题
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狂野之裤#529829
狂野之裤
海加神牛 发表于 2019-1-10 21:15
晚上好,狂野之裤

如果是Win10系统的话,建议您关闭Xbox的相关功能看看是否有所缓解。 ...


没有用,卸载了XBOX,今天一打开又崩溃,不是Xbox的问题
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诗雨筱零
客服团队
请尝试以下步骤解决这一问题:
  • 暂时关闭防火墙其他后台程序,同时在暴雪游戏平台的选项里选择扫描与修复。
  • 重置显卡驱动设置更新显卡驱动
  • 若是win10系统,建议您调整下系统的游戏模式设置,方法如下:
    【开始菜单】==>【设置】==>【游戏】==>【游戏栏】==>
    勾选(或取消勾选)【在我玩Microsoft已验证的全屏游戏时显示游戏栏】
  • 若尝试以上方式,仍未能解决您的问题,请查看置顶帖

    您可能还想了解:
  • 《守望先锋》显卡支持列表
  • 检测到过期或不兼容的显卡驱动程序
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    狂野之裤#529829
    狂野之裤
    诗雨筱零 发表于 2019-1-11 19:58
    请尝试以下步骤解决这一问题:
  • 暂时关闭防火墙和其他后台程序,同时在暴雪游戏平台的选项里选择扫描与 ...

  • 没用,今天一打开又崩溃了
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    狂野之裤#529829
    狂野之裤
    本帖最后由 狂野之裤 于 2019-1-12 10:12 编辑

    ?????
    1WN9V[@JHQHP]X]O)E[DZA1.png
    1WN9V[@JHQHP]X]O)E[DZA1.png
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    糖水菠萝
    客服团队
    您有试着更新显卡驱动么?
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    狂野之裤#529829
    狂野之裤
    糖水菠萝 发表于 2019-1-13 08:51
    您有试着更新显卡驱动么?

    更新了三次了
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    糖水菠萝
    客服团队
    麻烦您提供下DXDIAG的信息,以便更好的处理该问题。

    -点击【开始】-【运行】
    -输入dxdi**ISTA/7,在开始菜单内输入dxdiag)
    -【回车】或者点击【确定】

    在弹出的界面中,点击右下角的【保存所有信息】。
    选择一个路径,保存该文本文件,请注意,文件名为DxDiag。

    最后,找到该文件,将里面的内容复制到论坛页面。
    (DirectX Components和DirectShow Filters这两部分不必复制)
    如果一楼放不下,您可以尝试分两楼
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    狂野之裤#529829
    狂野之裤
    ------------------
    System Information
    ------------------
          Time of this report: 1/13/2019, 18:18:33
                 Machine name: DESKTOP-STVUCLR
                   Machine Id: {62AA7DB3-10AD-4C67-9E91-A3352932922F}
             Operating System: Windows 10 专业版 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
                     Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))
          System Manufacturer: Gigabyte Technology Co., Ltd.
                 System Model: B450 AORUS PRO WIFI
                         BIOS: BIOS Date: 08/08/18 17:55:20 Ver: 05.0000D (type: BIOS)
                    Processor: AMD Ryzen 7 2700X Eight-Core Processor          (16 CPUs), ~3.7GHz
                       Memory: 16384MB RAM
          Available OS Memory: 16332MB RAM
                    Page File: 8410MB used, 10354MB available
                  Windows Dir: C:\Windows
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 144 DPI (150 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
               DxDiag Version: 10.00.17763.0001 64bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
               Card name: NVIDIA GeForce RTX 2070
            Manufacturer: NVIDIA
               Chip type: GeForce RTX 2070
                DAC type: Integrated RAMDAC
             Device Type: Full Device (POST)
              Device Key: Enum\PCI\VEN_10DE&DEV_1F07&SUBSYS_37AD1458&REV_A1
           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
          Display Memory: 16197 MB
        Dedicated Memory: 8031 MB
           Shared Memory: 8166 MB
            Current Mode: 2560 x 1440 (32 bit) (59Hz)
             HDR Support: Not Supported
        Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
         Color Primaries: Red(0.679688,0.313477), Green(0.281250,0.652344), Blue(0.147461,0.068359), White Point(0.313477,0.329102)
       Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
            Monitor Name: Generic PnP Monitor
           Monitor Model: Q32G1WG4
              Monitor Id: AOC3201
             Native Mode: 2560 x 1440(p) (59.951Hz)
             Output Type: Displayport External
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
          Advanced Color: Not Supported
             Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll
    Driver File Version: 25.21.0014.1735 (English)
          Driver Version: 25.21.14.1735
             DDI Version: 12
          Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
            Driver Model: WDDM 2.5
    Graphics Preemption: Pixel
      Compute Preemption: Dispatch
                Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
          Power P-states: Not Supported
          Virtualization: Paravirtualization
              Block List: No Blocks
      Catalog Attributes: Universal:False Declarative:False
       Driver Attributes: Final Retail
        Driver Date/Size: 2018/12/11 8:00:00, 957800 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: {D7B71E3E-5C47-11CF-2F71-A3171BC2D435}
               Vendor ID: 0x10DE
               Device ID: 0x1F07
               SubSys ID: 0x37AD1458
             Revision ID: 0x00A1
      Driver Strong Name: oem24.inf:0f066de317b73331:Section002:25.21.14.1735:pci\ven_10de&dev_1f07
          Rank Of Driver: 00D12001
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    狂野之裤#529829
    狂野之裤
    ------------------
    System Information
    ------------------
          Time of this report: 1/13/2019, 18:18:33
                 Machine name: DESKTOP-STVUCLR
                   Machine Id: {62AA7DB3-10AD-4C67-9E91-A3352932922F}
             Operating System: Windows 10 专业版 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
                     Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))
          System Manufacturer: Gigabyte Technology Co., Ltd.
                 System Model: B450 AORUS PRO WIFI
                         BIOS: BIOS Date: 08/08/18 17:55:20 Ver: 05.0000D (type: BIOS)
                    Processor: AMD Ryzen 7 2700X Eight-Core Processor          (16 CPUs), ~3.7GHz
                       Memory: 16384MB RAM
          Available OS Memory: 16332MB RAM
                    Page File: 8410MB used, 10354MB available
                  Windows Dir: C:\Windows
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 144 DPI (150 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
               DxDiag Version: 10.00.17763.0001 64bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
               Card name: NVIDIA GeForce RTX 2070
            Manufacturer: NVIDIA
               Chip type: GeForce RTX 2070
                DAC type: Integrated RAMDAC
             Device Type: Full Device (POST)
              Device Key: Enum\PCI\VEN_10DE&DEV_1F07&SUBSYS_37AD1458&REV_A1
           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
          Display Memory: 16197 MB
        Dedicated Memory: 8031 MB
           Shared Memory: 8166 MB
            Current Mode: 2560 x 1440 (32 bit) (59Hz)
             HDR Support: Not Supported
        Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
         Color Primaries: Red(0.679688,0.313477), Green(0.281250,0.652344), Blue(0.147461,0.068359), White Point(0.313477,0.329102)
       Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
            Monitor Name: Generic PnP Monitor
           Monitor Model: Q32G1WG4
              Monitor Id: AOC3201
             Native Mode: 2560 x 1440(p) (59.951Hz)
             Output Type: Displayport External
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
          Advanced Color: Not Supported
             Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll
    Driver File Version: 25.21.0014.1735 (English)
          Driver Version: 25.21.14.1735
             DDI Version: 12
          Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
            Driver Model: WDDM 2.5
    Graphics Preemption: Pixel
      Compute Preemption: Dispatch
                Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
          Power P-states: Not Supported
          Virtualization: Paravirtualization
              Block List: No Blocks
      Catalog Attributes: Universal:False Declarative:False
       Driver Attributes: Final Retail
        Driver Date/Size: 2018/12/11 8:00:00, 957800 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: {D7B71E3E-5C47-11CF-2F71-A3171BC2D435}
               Vendor ID: 0x10DE
               Device ID: 0x1F07
               SubSys ID: 0x37AD1458
             Revision ID: 0x00A1
      Driver Strong Name: oem24.inf:0f066de317b73331:Section002:25.21.14.1735:pci\ven_10de&dev_1f07
          Rank Of Driver: 00D12001
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    狂野之裤#529829
    狂野之裤
    糖水菠萝 发表于 2019-1-13 10:22
    麻烦您提供下DXDIAG的信息,以便更好的处理该问题。

    -点击【开始】-【运行】

    ------------------
    System Information
    ------------------
          Time of this report: 1/13/2019, 18:18:33
                 Machine name: DESKTOP-STVUCLR
                   Machine Id: {62AA7DB3-10AD-4C67-9E91-A3352932922F}
             Operating System: Windows 10 专业版 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
                     Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))
          System Manufacturer: Gigabyte Technology Co., Ltd.
                 System Model: B450 AORUS PRO WIFI
                         BIOS: BIOS Date: 08/08/18 17:55:20 Ver: 05.0000D (type: BIOS)
                    Processor: AMD Ryzen 7 2700X Eight-Core Processor          (16 CPUs), ~3.7GHz
                       Memory: 16384MB RAM
          Available OS Memory: 16332MB RAM
                    Page File: 8410MB used, 10354MB available
                  Windows Dir: C:\Windows
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 144 DPI (150 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
               DxDiag Version: 10.00.17763.0001 64bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
               Card name: NVIDIA GeForce RTX 2070
            Manufacturer: NVIDIA
               Chip type: GeForce RTX 2070
                DAC type: Integrated RAMDAC
             Device Type: Full Device (POST)
              Device Key: Enum\PCI\VEN_10DE&DEV_1F07&SUBSYS_37AD1458&REV_A1
           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
          Display Memory: 16197 MB
        Dedicated Memory: 8031 MB
           Shared Memory: 8166 MB
            Current Mode: 2560 x 1440 (32 bit) (59Hz)
             HDR Support: Not Supported
        Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
         Color Primaries: Red(0.679688,0.313477), Green(0.281250,0.652344), Blue(0.147461,0.068359), White Point(0.313477,0.329102)
       Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
            Monitor Name: Generic PnP Monitor
           Monitor Model: Q32G1WG4
              Monitor Id: AOC3201
             Native Mode: 2560 x 1440(p) (59.951Hz)
             Output Type: Displayport External
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
          Advanced Color: Not Supported
             Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll
    Driver File Version: 25.21.0014.1735 (English)
          Driver Version: 25.21.14.1735
             DDI Version: 12
          Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
            Driver Model: WDDM 2.5
    Graphics Preemption: Pixel
      Compute Preemption: Dispatch
                Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
          Power P-states: Not Supported
          Virtualization: Paravirtualization
              Block List: No Blocks
      Catalog Attributes: Universal:False Declarative:False
       Driver Attributes: Final Retail
        Driver Date/Size: 2018/12/11 8:00:00, 957800 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: {D7B71E3E-5C47-11CF-2F71-A3171BC2D435}
               Vendor ID: 0x10DE
               Device ID: 0x1F07
               SubSys ID: 0x37AD1458
             Revision ID: 0x00A1
      Driver Strong Name: oem24.inf:0f066de317b73331:Section002:25.21.14.1735:pci\ven_10de&dev_1f07
          Rank Of Driver: 00D12001
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    狂野之裤#529829
    狂野之裤
    ------------------
    System Information
    ------------------
          Time of this report: 1/13/2019, 18:18:33
                 Machine name: DESKTOP-STVUCLR
                   Machine Id: {62AA7DB3-10AD-4C67-9E91-A3352932922F}
             Operating System: Windows 10 专业版 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
                     Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))
          System Manufacturer: Gigabyte Technology Co., Ltd.
                 System Model: B450 AORUS PRO WIFI
                         BIOS: BIOS Date: 08/08/18 17:55:20 Ver: 05.0000D (type: BIOS)
                    Processor: AMD Ryzen 7 2700X Eight-Core Processor          (16 CPUs), ~3.7GHz
                       Memory: 16384MB RAM
          Available OS Memory: 16332MB RAM
                    Page File: 8410MB used, 10354MB available
                  Windows Dir: C:\Windows
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 144 DPI (150 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
               DxDiag Version: 10.00.17763.0001 64bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
               Card name: NVIDIA GeForce RTX 2070
            Manufacturer: NVIDIA
               Chip type: GeForce RTX 2070
                DAC type: Integrated RAMDAC
             Device Type: Full Device (POST)
              Device Key: Enum\PCI\VEN_10DE&DEV_1F07&SUBSYS_37AD1458&REV_A1
           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
          Display Memory: 16197 MB
        Dedicated Memory: 8031 MB
           Shared Memory: 8166 MB
            Current Mode: 2560 x 1440 (32 bit) (59Hz)
             HDR Support: Not Supported
        Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
         Color Primaries: Red(0.679688,0.313477), Green(0.281250,0.652344), Blue(0.147461,0.068359), White Point(0.313477,0.329102)
       Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
            Monitor Name: Generic PnP Monitor
           Monitor Model: Q32G1WG4
              Monitor Id: AOC3201
             Native Mode: 2560 x 1440(p) (59.951Hz)
             Output Type: Displayport External
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
          Advanced Color: Not Supported
             Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll
    Driver File Version: 25.21.0014.1735 (English)
          Driver Version: 25.21.14.1735
             DDI Version: 12
          Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
            Driver Model: WDDM 2.5
    Graphics Preemption: Pixel
      Compute Preemption: Dispatch
                Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
          Power P-states: Not Supported
          Virtualization: Paravirtualization
              Block List: No Blocks
      Catalog Attributes: Universal:False Declarative:False
       Driver Attributes: Final Retail
        Driver Date/Size: 2018/12/11 8:00:00, 957800 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: {D7B71E3E-5C47-11CF-2F71-A3171BC2D435}
               Vendor ID: 0x10DE
               Device ID: 0x1F07
               SubSys ID: 0x37AD1458
             Revision ID: 0x00A1
      Driver Strong Name: oem24.inf:0f066de317b73331:Section002:25.21.14.1735:pci\ven_10de&dev_1f07
          Rank Of Driver: 00D12001
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    狂野之裤#529829
    狂野之裤
    System Information
    ------------------
          Time of this report: 1/13/2019, 18:18:33
                 Machine name: DESKTOP-STVUCLR
                   Machine Id: {62AA7DB3-10AD-4C67-9E91-A3352932922F}
             Operating System: Windows 10 专业版 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
                     Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))
          System Manufacturer: Gigabyte Technology Co., Ltd.
                 System Model: B450 AORUS PRO WIFI
                         BIOS: BIOS Date: 08/08/18 17:55:20 Ver: 05.0000D (type: BIOS)
                    Processor: AMD Ryzen 7 2700X Eight-Core Processor          (16 CPUs), ~3.7GHz
                       Memory: 16384MB RAM
          Available OS Memory: 16332MB RAM
                    Page File: 8410MB used, 10354MB available
                  Windows Dir: C:\Windows
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 144 DPI (150 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
               DxDiag Version: 10.00.17763.0001 64bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
               Card name: NVIDIA GeForce RTX 2070
            Manufacturer: NVIDIA
               Chip type: GeForce RTX 2070
                DAC type: Integrated RAMDAC
             Device Type: Full Device (POST)
              Device Key: Enum\PCI\VEN_10DE&DEV_1F07&SUBSYS_37AD1458&REV_A1
           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
          Display Memory: 16197 MB
        Dedicated Memory: 8031 MB
           Shared Memory: 8166 MB
            Current Mode: 2560 x 1440 (32 bit) (59Hz)
             HDR Support: Not Supported
        Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
         Color Primaries: Red(0.679688,0.313477), Green(0.281250,0.652344), Blue(0.147461,0.068359), White Point(0.313477,0.329102)
       Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
            Monitor Name: Generic PnP Monitor
           Monitor Model: Q32G1WG4
              Monitor Id: AOC3201
             Native Mode: 2560 x 1440(p) (59.951Hz)
             Output Type: Displayport External
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
          Advanced Color: Not Supported
             Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll
    Driver File Version: 25.21.0014.1735 (English)
          Driver Version: 25.21.14.1735
             DDI Version: 12
          Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
            Driver Model: WDDM 2.5
    Graphics Preemption: Pixel
      Compute Preemption: Dispatch
                Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
          Power P-states: Not Supported
          Virtualization: Paravirtualization
              Block List: No Blocks
      Catalog Attributes: Universal:False Declarative:False
       Driver Attributes: Final Retail
        Driver Date/Size: 2018/12/11 8:00:00, 957800 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: {D7B71E3E-5C47-11CF-2F71-A3171BC2D435}
               Vendor ID: 0x10DE
               Device ID: 0x1F07
               SubSys ID: 0x37AD1458
             Revision ID: 0x00A1
      Driver Strong Name: oem24.inf:0f066de317b73331:Section002:25.21.14.1735:pci\ven_10de&dev_1f07
          Rank Of Driver: 00D12001
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    狂野之裤#529829
    狂野之裤
    System Information
    ------------------
          Time of this report: 1/13/2019, 18:18:33
                 Machine name: DESKTOP-STVUCLR
                   Machine Id: {62AA7DB3-10AD-4C67-9E91-A3352932922F}
             Operating System: Windows 10 专业版 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
                     Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))
          System Manufacturer: Gigabyte Technology Co., Ltd.
                 System Model: B450 AORUS PRO WIFI
                         BIOS: BIOS Date: 08/08/18 17:55:20 Ver: 05.0000D (type: BIOS)
                    Processor: AMD Ryzen 7 2700X Eight-Core Processor          (16 CPUs), ~3.7GHz
                       Memory: 16384MB RAM
          Available OS Memory: 16332MB RAM
                    Page File: 8410MB used, 10354MB available
                  Windows Dir: C:\Windows
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 144 DPI (150 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
               DxDiag Version: 10.00.17763.0001 64bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
               Card name: NVIDIA GeForce RTX 2070
            Manufacturer: NVIDIA
               Chip type: GeForce RTX 2070
                DAC type: Integrated RAMDAC
             Device Type: Full Device (POST)
              Device Key: Enum\PCI\VEN_10DE&DEV_1F07&SUBSYS_37AD1458&REV_A1
           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
          Display Memory: 16197 MB
        Dedicated Memory: 8031 MB
           Shared Memory: 8166 MB
            Current Mode: 2560 x 1440 (32 bit) (59Hz)
             HDR Support: Not Supported
        Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
         Color Primaries: Red(0.679688,0.313477), Green(0.281250,0.652344), Blue(0.147461,0.068359), White Point(0.313477,0.329102)
       Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
            Monitor Name: Generic PnP Monitor
           Monitor Model: Q32G1WG4
              Monitor Id: AOC3201
             Native Mode: 2560 x 1440(p) (59.951Hz)
             Output Type: Displayport External
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
          Advanced Color: Not Supported
             Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll
    Driver File Version: 25.21.0014.1735 (English)
          Driver Version: 25.21.14.1735
             DDI Version: 12
          Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
            Driver Model: WDDM 2.5
    Graphics Preemption: Pixel
      Compute Preemption: Dispatch
                Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
          Power P-states: Not Supported
          Virtualization: Paravirtualization
              Block List: No Blocks
      Catalog Attributes: Universal:False Declarative:False
       Driver Attributes: Final Retail
        Driver Date/Size: 2018/12/11 8:00:00, 957800 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: {D7B71E3E-5C47-11CF-2F71-A3171BC2D435}
               Vendor ID: 0x10DE
               Device ID: 0x1F07
               SubSys ID: 0x37AD1458
             Revision ID: 0x00A1
      Driver Strong Name: oem24.inf:0f066de317b73331:Section002:25.21.14.1735:pci\ven_10de&dev_1f07
          Rank Of Driver: 00D12001
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    狂野之裤#529829
    狂野之裤
    糖水菠萝 发表于 2019-1-13 10:22
    麻烦您提供下DXDIAG的信息,以便更好的处理该问题。

    -点击【开始】-【运行】

    发不了,可以发邮箱吗?
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    海加神牛
    客服团队
    请将DxDiag文件以附件的形式发送电子邮件至:tech@battlenet.com.cn
    邮件标题:【OW玩家测试】+战网账号
    邮件内容:请写上您的姓名、联系电话、所遇问题描述
    问题描述时请注明:
    1. 系统版本号
    2.显卡型号
    3.目前显卡驱动版本

    注:测试结果供收集分析,邮件暂不回复。
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    狂野之裤#529829
    狂野之裤
    海加神牛 发表于 2019-1-14 09:15
    请将DxDiag文件以附件的形式发送电子邮件至:
    邮件标题:【OW玩家测试】+战网账号
    邮件内容:请写上您的姓 ...

    已发送
    回复

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    狂野之裤#529829
    狂野之裤
    2019/1/15
    回复

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    快速回复

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